Jetour PH activates customer care hotline with chatbot

Customer service and after-sales seem to be the hot topic now in the local auto market, particularly for the many Chinese automobile brands looking to make an impression.

One such brand is Jetour, and the official distributor has just launched a new customer care hotline… together with a new chatbot.

Jetour Auto Philippines (JAPI) has activated a new Customer Hotline Assistance that can be accessed by dialing or texting 0917-5-JETOUR (0917-553-8687). Customers and owners can make inquiries about their new products, ask for the location of a nearby dealer, book test drives of Jetour models, and schedule service appointments.

The hotline is active from Monday to Friday, 8:00 AM to 6:00 PM.

In case a potential customer or owner needs to make a query outside of those operating days and hours, then they can go to Jetour’s official website (www.jetourauto.ph) or any of their official social media accounts (Facebook Messenger and Instagram) to chat with Jetour. Any inquiry there will be answered by Jetour’s chatbot and mascot known as “Kendee”.

“As a new brand, we understand that curiosity is natural,” shares JAPI Managing Director, Lito Jose. “Our Customer Hotline Assistance 0917-5-JETOUR and our new brand mascot, Kendee, are here to ensure that every customer's journey with us is informative as it is enjoyable. We are dedicated to making our customers’ experience with us exceptional as we focus on addressing their concerns in a timely and attentive manner."

Jetour says “Kendee” can address key customer inquiries regarding customer support, technical support, aftersales advisories. Kendee can even reach out with vehicle fun facts, car care tips, and event schedules from Jetour.

Aftersales will really be the key for many Chinese brands moving forward. It’s interesting that Jetour went this route; no doubt many are taking the lessons from recent issues to make changes and upgrades to their customer care, aftersales, and parts stocks.