Heads up: EasyTrip announces database breach

Heads up to motorists with EasyTrip RFID accounts. EasyTrip Services Corporation (ESC) together with Metro Pacific Tollways Company (MPTC) recently announced that subscribers' personal account information may have been involved in a limited data breach that happened last September 7, 2024.

The data breach was done via an unauthorized use of access in their testing environment. The company assured, however, that the affected system has been contained and the RFID balance of its subscribers remains intact and secure.

Unfortunately, the EasyTrip account information such as account number, plate number, mobile number, and email address may have been exposed. With this, the company is strongly recommending to its subscribers to reset their passwords as soon as possible to further secure account information.

The company has lines open for customer concerns related to account information security. These include a hotline at 1-35000 or via email at customercare@mptc.com.ph or escdataprivacyffice@easytripnet.ph.

ESC apologizes for the inconvenience this may have caused and wishes for the customers' understanding.

Below is the full statement of ESC.

Dear Valued Subscriber,

As part of our commitment to keep you updated on the status of your account information, we would like to inform you that your personal information may have been involved in a limited data breach that took place last 07 September 2024. The security of your account information is of utmost importance to us, and we are committed to protecting the privacy of your data, as well as the security and integrity of your toll wallet balances.

The breach was done through an unauthorized use of access to our testing environment. Rest assured, the affected system has been contained, and your RFID balance is intact and secure.

Your Easytrip account information such as account number, plate number, mobile number, email address may have been exposed. We strongly recommend that you reset your password immediately to further secure your account information.

Our lines are open for customer concerns related to information security, you may reach us via customercare@mptc.com.ph, hotline 1-35000, or email our Data Protection Officer at escdataprivacyoffice@easytrip.net.ph.

We apologize for the inconvenience this may have caused you. Thank you for your understanding.

Sincerely,

Easytrip Services Corporation