Ford PH enhances aftersales with new PMS package offers

Ford Philippines reinforces its commitment to deliver an enhanced ownership experience to its growing customer base with a complimentary service inspection package and an updated owners dashboard available on the Ford website.

All Ford vehicles purchased starting January 1, 2024, will receive a complimentary "Peace of Mind" service package that includes free inspection which can be availed within 2 months or 2,000 km, whichever comes first, and two (2) free labor on periodic maintenance schedule (PMS) services. The package includes a general inspection of parts inside, outside, and under the vehicle. Parts under the vehicle’s hood and the operation of items used while driving into the workshop will also be inspected.

On top of the complimentary inspection package, all Ford vehicles purchased starting January 1, 2024, can also enjoy free labor on their first (12 months or 10,000 km whichever goes first) and second PMS (24 months or 20,000 km whichever goes first) services. The next-gen Ranger, Everest, or Territory vehicles that were purchased before January 1, 2024, can also enjoy free labor on their first PMS service.

Eligible customers can book their service appointment via the Online Service Booking platform available on the Ford website. With Online Service Booking, customers can conveniently book service appointments at their preferred Ford dealership, anytime and anywhere. They will also get instant confirmation of their booking, as well as modify their booking on the system.

Complementing Online Service Booking is the Service Price Calculator, a helpful tool that allows customers to know in advance the estimated PMS service pricing based on the vehicle model and selected Ford dealer before the actual service appointment.

Ford Philippines has also enhanced its Owners Dashboard available on the website to offer a more convenient and integrated platform that shows Ford owners everything they need to know about their vehicles. This includes fuel level, oil life, tire pressure, and current mileage for FordPass-enabled vehicles. They can also update their SYNC (if applicable) on the new dashboard to ensure a seamless connection to their mobile devices.

Additionally, the dashboard also gives customers additional references such as a Digital Owner’s Manual, as well as useful articles and answers to frequently asked questions. In cases of Field Service Action, the dashboard also serves as a quick reference for owners to check if their vehicle is included.

The dashboard also provides more convenience as they only need to set up one account that they can also use to make online reservations for vehicles, as well as in activating FordPass.

Ford vehicle owners can visit the Ford website to register, login and access the Owners Dashboard. Owners can enroll up to ten (10) Ford vehicles by inputting the vehicle identification number (VIN).

“At Ford, our relationship with our customers goes beyond their vehicle purchase, that’s why we are working hard to offer service packages and tools to give them a worry-free ownership experience. With our Peace of Mind package and an enhanced owners dashboard, customers can be assured of a confident and conveniently-connected ownership with their Ford vehicles,” said Mike Breen, Managing Director, Ford Philippines.